IT Solutions · Since 2005
AI agents, automation and managed IT for small and medium companies. VoIP, servers, networking, security and cloud included. One partner, everything handled.
Who we are
As a premier IT solutions provider, DardaLink has helped companies use technology to meet their business goals for over 20 years. From strategic planning and business process consulting to project implementation and support, we integrate and build the right technology solutions for your organization: hardware, software, support and everything in between.
We understand that the power of technology is realized only when it is aligned with business objectives. That is why small and medium-sized companies across many industries trust us as their IT partner.
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What we do
We advise on the right technology, deploy it, and keep it running.
Let software do the repetitive work, so your people do not have to.
An AI assistant on your phone system that answers calls 24/7, takes bookings and messages, and hands complex calls to your staff. It also makes outbound calls for appointment reminders, follow-ups and customer surveys.
A chatbot on your website, WhatsApp and Viber that answers customer questions in Albanian, English and German, qualifies leads and books appointments. Trained on your own documents and price lists.
Connect the tools you already use so data flows without retyping: CRM to accounting, web forms to email and WhatsApp, orders to invoices, phone calls to tickets. Built with Zapier, Make, n8n or custom scripts.
Invoices, delivery notes, contracts and emails read automatically, with the data extracted and pushed into your accounting or ERP. Ready for e-invoicing requirements in Kosovo.
Rolling out Copilot and similar assistants safely: licensing, data permissions so AI never exposes the wrong files, and staff training so the tools actually get used.
A short assessment of where AI saves your company time and money, then we build that specific solution and measure the result.
Talk to customers from anywhere, on any channel.
FreePBX-based phone systems, queues, IVR and call recording for offices and call centers of any size.
Voice over IP that cuts telephony cost and connects branches, remote staff and mobile devices.
Voice, video, chat and presence in one platform so your team communicates from anywhere.
The foundation everything else runs on.
Structured cabling, switching, Wi-Fi and routing designed and installed for performance and growth.
Secure access for mobile teams and remote offices with VPNs and managed wireless.
Deployment, migration and administration of Windows Server, Active Directory and business email.
Round-the-clock monitoring of servers, networks and services with alerts before users notice.
IP cameras, video recording, door access and alarm integration on the same network we build for you, with remote viewing from your phone.
Keep threats out and the business running.
Endpoint detection and response, multi-factor authentication, phishing simulation and staff awareness training, delivered as one managed bundle with monthly reporting.
Next-generation firewall setup, VPN and content filtering to keep threats outside your network.
Managed endpoint protection across every workstation and server, centrally updated and reported.
Automated on-site and off-site backups with tested restore procedures, so data loss is never final.
Modern tools for your team, managed by us.
Migration from on-premise mail and file servers to Microsoft 365 or Azure, Teams setup, SharePoint, licensing and ongoing administration.
Business domains, fast hosting for your website, professional email on your own domain, SSL certificates and DNS, all under one account we manage.
Proactive maintenance, updates and support for your entire IT environment on a predictable monthly plan.
Strategic planning and business process consulting so your technology roadmap matches your goals.
A responsive help desk your staff can call when something breaks, with tracked tickets and fast resolution.
Secure remote assistance that resolves most issues in minutes without waiting for an on-site visit.
Industry focus
Everyone in the travel and tour business knows how the scenario has changed: agencies today depend heavily on travel software solutions and services. We help you choose, integrate and support them.
Why DardaLink
We start with your business, not with products. What are you trying to accomplish, and where does technology slow you down?
We design a clear, budgeted roadmap covering hardware, software, communications and security.
Our engineers deploy with minimal disruption, migrate your data and train your team.
Monitoring, help desk and remote support keep everything running, so you can focus on your business.
Our clients
Let's talk
We will get back to you with the best solution for your organization.